Reservations

We guarantee all reservations. Your room will be ready and waiting no matter how late you check-in. A method of guarantee is required to book a reservation. We accept cash, corporate checks and the following credit cards:

American Express
Diners Club
Discover Card
MasterCard
Visa

Cancellations

If you need to cancel a guaranteed room night, notice of cancellation must be received 72 hours prior to 3:00pm of the date of arrival. Special event dates require a two-week notification. All cancellations made without proper notice will be subject to a cancellation fee of one night’s stay plus applicable taxes. Guests who do not show up for their reservation are also subject to the above policy.

Arrivals

Check-In Time: 3:00pm

Early Arrivals

If you plan on arriving prior to our check-in time, we ask that you call ahead on the day of your scheduled arrival. While we do not guarantee early check-in, we will do our best to accommodate you. If your room is not ready upon your arrival, we will happily hold your luggage until you can access your room. In order to guarantee access to your room before 3:00pm, we recommend that you also reserve a room for the prior night.

Departures

Check-Out Time: 12:00 Noon

Express Check-out

On the morning of your departure, a final bill will be slipped under your door. If all charges are correct there is no need to stop by the Front Desk. The credit card presented at check-in will be used to settle the bill.

Early Departures

Should you need to check-out prior to your original departure date, a fee of one night’s stay plus applicable taxes will be added to your final bill.

Late Departures

While we do not guarantee late check-out, we will do our best to accommodate you. If we cannot fulfill your request, we would be happy to hold your luggage until you are ready to depart. In order to guarantee access to your room past 12:00 Noon, we recommend that you also reserve the room for the following night.

Smoking Policy

We are a smoke-free establishment. All of our guest rooms are non-smoking; however, smoking is permitted outdoor in our lovely courtyard and on our first and second floor verandas.

Pet Policy

We are just as committed to our pet guests as we are to their owners which is why we have had unique pet amenities custom designed for our four-legged patrons. In preparation for their arrival, our pet rooms are arranged with a logo-embroidered pet bed as well as a feeding mat with porcelain food and water bowls to be used throughout their stay.

A nominal $50 cleaning fee is charged per stay to guests who bring their trusty companions with them to the Mansion. There is no size limit for animals, but we ask that owners strictly follow our policies to ensure the safety and comfort of all our guests. Please keep in mind that all pets must be on flea and heartworm prevention prior to their stay.